Comprehensive Privacy Notice Customers
1. IDENTITY AND ADDRESS OF THE RESPONSIBLE
T-LINE MEXICO, S.A. DE C.V. (hereinafter the "Responsible"), with address at Avenida Paseo de la Reforma Number 404-1102, Colonia Juárez, Mayor's Office Cuauhtémoc, C.P. 06600 in Mexico City.
2. PERSONAL DATA THAT WILL BE REQUIRED
Personal data of our clients (Holders), which may be collected through the following means:
(i) Directly when the Holder enters the Personal Data through our website and/or social networks.
(ii) Directly at our telephone service number.
(iii) Indirectly when you transfer your Personal Data to us, either under the assumptions of article 37 of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations (Law) or by having given your consent for it. Y;
(iv) Indirectly when information is obtained through public access sources permitted by Law.
This Comprehensive Privacy Notice is made available to the Owner prior to obtaining their Personal Data, in strict adherence to the principles of information, legality, consent, quality, purpose, loyalty, proportionality and responsibility contemplated in the Law. Personal data that is obtained verbally, in writing and/or by electronic means, in accordance with the purposes for which you grant your consent, will be the following:
-) Full name
-) Address (street, number, neighborhood, Mayor/Municipality, Zip Code and federal entity),
-) Personal phone,
-) Fiscal data (RFC, fiscal domicile and company name),
-) Patrimonial and/or financial data (bank card number, validity and security code, data for inquiries in the credit bureau),
-) Information about your preferences and interests related to the goods, products and services that we offer you,
-) Information that you provide us voluntarily for the attention of complaints, claims or requests for information.
T-LINE MEXICO, S.A. DE C.V. At no time will it collect or process sensitive personal data. In the event that you contact us through social networks, we may collect data from your public social network profile to respond to your requests and/or requests for information in relation to the products we offer.
3. PURPOSES OF THE PROCESSING OF PERSONAL DATA.
The personal data obtained will be used for the following purposes:
A. Primary: (a) verification of your identity and the information provided by you; (b) integration of your file as a client; (c) conformation and/or update of our database; (d) analysis and obtaining of their capacity and credit rating for contracting lines of credit, goods and services offered; (e) making payments derived from the contracting of goods and services or derived from the credit line granted; (f) provide the contracted services and/or carry out the purchase of products requested by you remotely (including without limitation telephone or internet sales services); (g) deliver the purchased goods to our offices and/or your address and/or provide the contracted services; (h) inform you and/or contact you by any optical, sound, technological or physical means (WhatsApp, SMS, telephone, email, messaging, among others), regarding the status of your purchases and/or delivery of the contracted goods or services ; (i) contracting insurance on the goods or services acquired when appropriate; (j) issuance of invoices; (k) video surveillance within our facilities for the safety of people and property found there; (l) comply with the applicable regulations and requirements of the authorities based on the Law for compliance with the legal provisions and requirements of various authorities and; (m) address your complaints as a customer.
B. Secondary: the personal information you provide us may also be used for: (a) Sending advertising campaigns and/or promotions; (b) Advertising on social networks, media and information; (c) Satisfaction surveys; (d) Marketing and/or statistical studies.
The owner of the personal data has the right to object to the use of their personal data for the secondary purposes contained in subsection B. In the event that they wish to exercise this right, the owner of the personal data must do so in accordance with the procedure established in the this Privacy Notice and within 5 business days following the date on which this Privacy Notice has been made available to you, so that the person in charge does not process your data for said purposes. By not objecting, it will be understood that the owner consents to the processing of her data for all the purposes listed above. The foregoing is without prejudice to what is stated in article 26 of the Law and other applicable provisions. The refusal to use your personal data will not be a reason for the denial of the services we offer and/or the acquisition of the goods you request.
4. OPTIONS OR MEANS OFFERED BY THE CONTROLLER TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.
You (as Holder) to limit the use or disclosure of your personal data, you must send an email, addressed to the person in charge of the privacy area to the following email address: email@example.com, requesting the limitation of the use or disclosure of that concerned, where you can also request to be included in the internal exclusion lists of not contacting for promotional and marketing purposes. Also, you can register in the public registry to avoid publicity from the Federal Consumer Protection Agency (REPEP), by accessing the following link, http://repep.profeco.gob.mx/.
5. MEANS FOR THE EXERCISE OF THE ARCO RIGHTS TO ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION.
In accordance with the applicable legislation, you (as the owner of the personal data) have the right to access the data held by the person in charge and the details of their treatment; also to rectify them if they are incomplete or inaccurate; cancel them under the terms of the Law or oppose their treatment for specific purposes. Both the owner of the personal data and their legal representative may exercise the rights described above by sending an email to the following email address: firstname.lastname@example.org, indicating the request for the exercise of ARCO rights, addressed to the person in charge of the privacy area , who will send you the format for the exercise of ARCO rights, once the request is received, the Holder must send it duly completed to the address mentioned above, attaching the following documents in scanned copy or PDF: (i) official identification valid,
(ii) full name of the holder, (iii) clear description of the personal data subject to the exercise of the exercised right and (iv) documents that prove the legal representation of the holder in case the rights are exercised by his representative. The person in charge will respond to said request within a period not exceeding 20 business days by the same means. If said request proceeds, the person in charge within the following 15 business days, will apply the right exercised by the owner. The person in charge may deny access to personal data, or to make the rectification or cancellation or grant the opposition to the treatment of these, in the cases established in article 34 of the Law. The person in charge will not be obliged to cancel the personal data of the holder, under the assumptions established in article 26 of the Law.
6. REVOCATION OF CONSENT
You (as Holder) may revoke the consent you have granted for the processing of your personal data at any time, as established in article 8 of the Law, for the above it will be necessary to send an email to the privacy area, to the following email address: email@example.com where you will be informed of the procedure to follow. In the event that the Holder considers that his right to protection of Personal Data has been damaged by the improper treatment of the same by the person in charge and/or his managers, he may file a complaint or corresponding complaint with the INAI, consult the site website www.inai.org.mx for more information.
7. TRANSFER OF PERSONAL DATA THAT IS MADE.
These will be carried out by the person in charge in terms of what is established in article 37 of the Law, and in compliance with Article 68 of the Regulation.
9. USE OF TRACKING TECHNOLOGIES IN OUR INTERNET PORTAL “COOKIES”.
website or mobile application, (v) sections consulted, and (vi) Internet pages accessed prior to our website. These technologies may be disabled by following these steps: 1. Access our website, 2. Click on the "Cookies" subsection of your browser; 3. Click on the legend to activate the cookie disabling mechanism. Although most browsers accept "cookies", the owner can configure your browser so that it does not accept them.
10. NOTICE OF UPDATES TO THIS PRIVACY NOTICE.
This Privacy Notice may be modified and/or updated at any time by the person in charge, for the attention of legislative or jurisprudential reforms, internal policies, or new requirements. As well as due to: (i) new legal requirements; (ii) our own needs for the products or services we offer; (iii) our privacy practices; Changes in our business model, or other causes. We will notify you of any changes to our Privacy Notice through our website https://tline.com/ and/or any other of our property and/or on any of our social networks, for which we ask you to review it periodically.
Date of last update: July 26, 2022.