How can we help?
Click one of the tiles below to choose the topic you need help with. Not sure where to look for an answer? Type your problem into the search box above.
Record
The registration process on Tline Point is a fundamental part of accessing all the features and services it offers.
1. Go to register.
2. Complete the registration form.
3. You will receive an email to complete the registration. You can check your inbox or spam. Click on the attached link.
4. Create your password.
You can now log into your Tline Point account!
Password
To complete your registration on the Tline Point site, you will need to create a password. You can do so once you have completed the form, using a link that you will receive in an email titled "Create your password." The password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one of the following special characters: !@#$.
If you've forgotten your password, don't worry, you can create a new one to regain access to your account. Just go to "My Account", select "Forgot Password" and enter your email address. You'll receive an email with a link to reset your password and set up a new one. The password must be at least 8 characters long, including one uppercase letter, one lowercase letter, one number, and one of these special symbols: !@#$.
Data modification
To modify your data, follow these steps:
1. Log in: access your account on our site using your email and password.
2. Go to the My Account section.
3. Click Edit.
4. Update your information.
5. Review your information.
6. Click Save.
7. You will see a message on the screen that your personal information was successfully updated.
My subscriptions
To review your subscriptions, go to “My Account” and head to the subscriptions section. There you will find a list of all your active subscriptions in the marketplace, along with details such as the service name, start date, renewal date, and cost.
A) Reference: This is your purchase order number.
B) Product: The name of the subscription you purchased.
C) Next invoice: This is the date on which the next invoice will be issued.
D) Monthly price: This is the monthly price of the solution.
E) Status: This refers to the current status of the subscription.
To unsubscribe from a subscription, follow these steps:
1. Log in.
2. Go to "my account" and enter "my subscriptions."
3. Identify the subscription you want to unsubscribe or cancel.
4. Enter the subscription.
5. Click on close at the top right.
6. Enter the reason for unsubscribing and click send.
7. You will receive an email confirming the unsubscription.
In the subscription you will be able to review the following information:
A) The start date of the subscription.
B) The date of the next billing.
C) The product you purchased along with a description of it, the amount and price.
D) In addition, you will be able to see the changes you have made, and the user manual.
My quotes
1. Sign in.
2. Go to "my account".
3. Select my quotes.
4. Select the quote you want to review.
A) Number: refers to the purchase order number.
B) Creation date: corresponds to the date it was purchased.
C) Total: refers to the total price of the subscription.
D) Status: corresponds to the status of the subscription.
To quote a product of interest, you must fill out the form that appears when you enter the product. An executive will review the data and send you a link by email so you can see the prices and complete the purchase.
My invoices
1. Sign in.
2. Go to "My Account".
3. Select My Subscriptions.
4. Select the invoice you want to review.
You can also review your invoices attached to your email at the start of each billing period.
On your invoice you will be able to see the following information:
A) Your personal billing information.
B) The date on which the invoice was issued.
C) The information about the solution you purchased (product name, description, quantity, price, VAT, currency, among other things).
You will have two options to download your invoices:
1. Do it through the email that you will receive every month with the billing date.
2. In my account, in my invoices, when you enter one of them, when you go down you will find a link that will take you to see your invoice with the possibility of downloading it.
A) Number: refers to the order number of your purchase.
B) Product: indicates the name of the product.
C) Invoice date: refers to the billing date of your product.
D) Monthly price: refers to the price charged for a one-month period of use.
E) VAT: is the value-added tax on the product.
F) Total to pay: indicates the total to pay (price + VAT).
G) Due date: indicates the last billing day for that period.
My credit notes
1. Sign in.
2. Go to "my account".
3. Select my credit notes.
4. Select the credit note you want to review.
In the credit note table you can review the following information:
A) Number: refers to the order number of your purchase.
B) Product description: indicates the description of the product you purchased.
C) Billing date: corresponds to the date on which the billing was made.
D) Credit note date: indicates the date on which you requested the credit note.
E) Total: corresponds to the price paid for the product.
F) Status: shows you the status of your credit note.
If you want to generate a credit note, you can do so through an executive by calling 800800171. He will record your request and in the next few days you will be informed by phone if it was approved or rejected. You can also follow up by logging into "My Account", in the credit notes section, to check the status of your request. If the credit note is approved, the excess will be returned to you in your favor, which will be deducted from your next invoice.
At Tline Point, we are dedicated to providing quality service and ensuring customer satisfaction. However, we would like to clarify that we do not provide refunds or cashbacks. In the event that a problem arises with your purchase and you wish to cancel it, we can issue a refund of any excess that will be applied as a discount on your next invoice. This policy responds to several factors, such as the nature of our products/services, the billing process, and the financial management of our company, in order to maintain a solid and sustainable structure to continue offering our products/services.
Privacy and security
At Tline Point, we deeply value the privacy and security of our customers. We want to assure you that your personal data is protected and that we follow best practices in online privacy and security. We will only ask for the personal information necessary to process your orders and provide you with a satisfactory shopping experience, such as your name, shipping address, email, and payment details. We will not share your information with third parties without your express consent, except as necessary to complete your order. We use your data to process your orders, send you status updates, provide customer support, and improve your overall shopping experience.
Products
By entering Tline Point you will be able to find digital solutions for your business. These are contained in different categories according to your needs. In each of our products you will be able to see a brief description of their uses. In addition, if you find one that suits what you are looking for and you wish to subscribe, you can do so by adding it to the cart and accepting the legal terms and conditions.
If you wish to pay for your shopping cart, you must click on proceed to purchase. If you do not have a credit card associated, you must add one at that time to pay for your order. If you already have a credit card associated, you must select it and click on pay now. Once the purchase is made, on the screen you will be able to see the details of your order with a message stating that your payment is being processed. Once confirmed, you will receive an email confirming your purchase.
Payment method
You can add the payment method when you pay for your shopping cart. It is important that you add a card with funds or that is not about to expire.
When you log into "my account" in my profile, you will find the "my payment methods" section. In it, click on create at the top right. Once there, you must enter the requested data and click on save.
At Tline Point we only accept credit card payments as a means of payment.
We have made this decision in order to improve the security and convenience of transactions, both for our customers and for our team. By using only credit cards, we can guarantee a fast and hassle-free payment process, reducing the associated risks.
Purchasing process
1. Provide the required information.
2. Go to your email and click on the link.
3. Check and review the purchase details and confirm your order.
4. Enter the payment method.
5. Complete the transaction.
6. You will receive an email with the purchase confirmation.
1. Provide the required information.
2. Go to your email and click on the link.
3. Check and review the purchase details and confirm your order.
4. Enter the payment method.
5. Complete the transaction.
6. You will receive an email with the purchase confirmation.
Proportional payment
Prorated payment for a subscription refers to a billing model where the cost of the subscription is calculated based on the time you have used the service. Instead of paying the full amount for a fixed subscription period, you will only be charged a proportional amount based on the time you have been subscribed. Let's say you subscribe to a monthly service that costs $10 per month. If you subscribe on the 15th of a month, prorated payment means you will only be charged for half of the month, i.e. $5. Prorated payment is beneficial because it allows you to pay only for the time you have actually used the service. This way, you are not paying for time you have not used.
Recurring payment
At Tline Point, we offer services that are based on a subscription model. This means that when you purchase one of our services, you are accessing a recurring plan that renews automatically on a monthly basis, without the need for manual payment. When you subscribe to our service, you choose the plan that best suits your needs. Each plan has a fixed cost and a set duration. When you subscribe, you provide us with your payment method information, such as your credit card details. This information is stored securely and used to charge you based on the subscription frequency. If at any time you wish to make changes to your subscription, such as upgrading your plan, changing your payment method, or canceling it, you can do so through your account on our website. You can also contact our customer support team for additional assistance at any time.
Cloud Products
Cloud products refer to services or products based on cloud computing technology, which involves the delivery of services over the Internet. These products are hosted and run on remote server infrastructures rather than on a local computer or physical server.
To purchase cloud products, you must fill out a form with your data. After that, an executive will validate the data and send you an email with a quote for the products you need, and you can pay for them through the payment button. Afterwards, you will receive a successful confirmation email and in the next few days you will be given credentials with an installation and user manual to activate your products.
Returns and Refunds
At Tline Point, we operate a surplus refund policy rather than offering direct refunds. This means that if you make a purchase and for some reason a credit note is issued, we will be happy to process the refund of that surplus. However, it is important to note that we do not offer refunds or credits for returned products.
Our policy is to refund the excess paid and not a full refund of the purchase amount. This can be deducted from your next billing statement.
1. Contact our customer service team and provide the details of your purchase, including the amount paid and the description of the product or service.
2. We will verify the details of your purchase and, if the credit note is confirmed, we will proceed to issue the corresponding refund.
3. The surplus refund will be processed and you will be able to see it reflected in your account, in the section of my credit notes.
4. You will see this amount deducted on your next billing statement.
Automatic subscription renewal
Any Tline Point subscription is set to automatically renew based on the agreed terms and conditions. Auto-renewing your subscription ensures that you continue to have uninterrupted access to all the benefits and features of our service without having to worry about manually renewing each time your subscription period ends. When this happens, your payment method on file will be charged the corresponding amount.
Discount coupon
If you have received a discount coupon to use at Tline Point in your email, be sure to review the terms and conditions associated with the coupon to ensure proper use.
1. Log in.
2. Explore our products and services.
3. Add products to the shopping cart.
4. Go to review the products and quantities in the shopping cart.
5. Apply the discount coupon.
6. Validate the application of the discount on the total of your purchase.
7. Complete the purchase by adding a payment method.
8. Wait for the purchase confirmation email.
Terms and conditions
The following terms and conditions of service apply to all goods (including computer programs or software) and applied technology services provided by T-Line México, S.A. de C.V. (hereinafter TLINE) through its electronic platform (“Tline Point”), which offers you website functions and other products and services when you visit or buy at https://point.tline.com/ or use the products or services of Tline Point, use Tline applications for mobile devices or use software made available by Tline. Therefore, the user of the same adheres to the following
MEDIATION AGREEMENT FOR THE PURCHASE OF COMPUTER GOODS AND/OR PROVISION OF APPLIED TECHNOLOGY SERVICES, CELEBRATED ON THE ONE PART BY T-LINE MÉXICO, S.A. DE C.V., REPRESENTED BY CARLOS CHAVERO ORDIALES, WHO HEREIN WILL BE CALLED “TLINE” AND ON THE OTHER PART THE USER OF THE TLINE POINT ELECTRONIC PLATFORM WHO HEREIN WILL BE CALLED “THE CLIENT”, AND WHO ARE SUBJECT TO THE TENOR OF THE FOLLOWING ANTECEDENTS AND CLAUSES:
As it is a corporation duly constituted in accordance with the laws of the United Mexican States, according to public deed 26,787 dated October 2, 2009, granted before the faith of Mr. Alfonso Gómez Portugal Aguirre, Holder of Notary Public number 162 of the then Federal District now Mexico City, whose first testimony is registered in the Public Registry of Property and Commerce of that City, under the commercial folio number 406426-1 dated November 10, 2009; and that his legal representative accredits his personality through notarial testimony number 87,954 dated December 10, 2019, granted before the faith of Licenciado Erik Namur Campesino, holder of the public notary number 94 of Mexico City.
2. That his address is located at Avenida Paseo de la Reforma Number 404-1102, Colonia Juárez, Postal Code 06600, which is registered in the Federal Taxpayers Registry under number TME091002433.
4. That it has trained and responsible personnel to deal with complaints and claims that originate from the provision of the service or the acquired good, for which the telephone number +52 (55) 5535 7079 is indicated, with opening hours for the public Monday through Friday from 9:00 a.m. to 6:00 p.m.
5. That it is the legal owner of the electronic platform called Tline Point and that it is an intermediary or “broker” of electronic commerce for the purchase, management and billing of “Cloud” solutions or virtual storage of information, as well as other technological solutions , under the subscription scheme.
Declares “THE CLIENT”
6. That it is a person (physical or moral), with sufficient legal capacity to contract and be bound by these terms and conditions of this service; Likewise, it undertakes that any registration information and data requested by TLINE and/or entered into the Tline Point electronic platform will be accurate, correct, current and verifiable at any time required.
7. That he is solely responsible for the management and use of the software and/or technological solutions that he acquires through the Tline Point electronic platform, exempting TLINE from all civil, criminal, administrative, labor or any other liability that may arise for the misuse that you make of them by yourself or by third parties, as well as you accept your responsibility for the consequences derived from your actions and omissions, in the proper use of the technological solution and/or software that is provided to you; Therefore, TLINE will not be responsible for any loss and/or damage caused to the user and/or to a third party due to the misuse that the user himself gives to the Tline Point platform.
8. That it is your desire to be bound by the terms and conditions of this contract, stating that you have the legal capacity to enter into it.
Given the foregoing, the parties are subject to the content of the following:
CLAUSES
FIRST. COPY OF THE CONTRACT. TLINE undertakes to deliver to THE CLIENT as soon as it is required, a copy of this adhesion contract duly signed, a document that must contain all the identification data of TLINE and that can be signed by the parties electronically with the only requirement of that the Official Mexican Standard NOM-151-SCFI-2016 is complied with, regarding the “Requirements that must be observed for the conservation of data messages and digitization of documents”. Therefore, the parties authorize the use of any electronic signature software available on the market and give it full legal validity.
SECOND. LANGUAGE. This contract is written in Spanish, without prejudice to using another language, with the understanding that TLINE will be responsible for any differences that may exist between the contract in Spanish and the contract agreed in a foreign language.
THIRD. OBJECT. TLINE undertakes and obliges to request from the providers of software and/or applied technology solutions that are advertised through the Tline Point platform, the software and/or services required by THE CLIENT according to their availability, as well as to hire them by acting as an intermediary and/or distribution channel authorized by said providers. The price of the software and/or service will be the one specified in the respective quotation and will form an integral part of this contract.
QUARTER. BILLING. TLINE undertakes to deliver the respective invoice to THE CLIENT, specifying the services and/or software purchased.
FIFTH. PASSWORD. THE CLIENT, will have an access code to make use of the services offered by the Tline Point platform, whose content, management and surveillance will be strictly under his responsibility, who is obliged to safeguard it, so that the use and / or authorization of The use of said password that you provide to third parties is under your strictest responsibility, releasing TLINE from any legal, civil, criminal, labor, administrative or any other nature and nature, that is generated or could be derived from the actions and omissions in which it incurs due to lack of care by itself or by third parties in the management of said password, THE CLIENT stating that it acknowledges and accepts that the infrastructure of the system that it will use is the exclusive property of TLINE, for which reason it expressly accepts that it is strictly prohibited the transmission, use, utilization, commercialization, sale, assignment, donation or any action of dissemination of the information to which you have access to tr Through the use of said platform, committing to respond for any damage and/or loss or any civil, criminal or any kind of liability that it causes or will cause to TLINE, its assets and/or employees and/or third parties for the wrong use and use of such information
THE CLIENT acknowledges and accepts that TLINE at any time and without liability or penalty, can disable and/or restrict access to his account, for which he accepts that he may not be able to access the services, or the information of the same and/or to the files or other content of it, either for maintenance and/or updating of the platform or due to overdue debts that it has with TLINE.
SIXTH. INTERMEDIATION. THE CLIENT accepts that TLINE’s intervention is exclusively as an intermediary and/or authorized distribution channel between the direct providers of the software and/or services requested, so it will not be responsible for the guarantee that, with respect to them, offered by such direct providers. THE CLIENT being able to contract directly with TLINE technical support services or any other type of technological solution offered by TLINE; establishing, where appropriate, the particular terms and conditions in an annex that will form an integral part of this contract.
SEVENTH. TLINE RESERVATIONS. TLINE reserves the right to contract on behalf of THE CLIENT, the services and/or software referred to in this contract precisely in the qualities or categories of similar technological solutions, unless it is expressly agreed that these will invariably be provided by a specific provider. . In case of modification of the direct provider of the service and/or software by another of equivalent quality, if “THE CLIENT” makes use of the service and/or software, it will be understood that he consented to said modification and no refund will be made.
EIGHTH. CUSTOMER ACCEPTANCE. Both parties agree that the payment of advances or settlement of the amount of the services and/or software object of this contract by THE CLIENT, the acceptance or use of this contract, the use of the Tline Point electronic platform or any other technological solution installed in your computer infrastructure for the same, implies your acceptance of the general contracting conditions to which this contract refers.
NINTH. NO RESPONSIBILITIES OF TLINE. In merit of the foregoing, TLINE informs THE CLIENT that if due to force majeure or fortuitous event, such as strikes, technical failures, acts of terrorism, climatic phenomena or natural events that occur before or during the development of the services and that prevent, delay or in any way hinder the direct providers of the contracted software and/or services from being able to provide them partially or totally; TLINE will only manage the appropriate reimbursement on behalf of THE CLIENT, being relieved of any other responsibility or commitment.
It should be noted that in this type of situation, TLINE reserves the right to withhold 5% (five percent) of the total amount paid for the software and/or contracted services as an administrative expense. In the same way, TLINE is relieved of responsibilities for damages or loss of information, delays, irregularities or damages to computer equipment that occur during the execution of the software and/or services that could occur to the computer infrastructure of THE CLIENT, for not being the directly in charge of providing the corresponding services and for being only an intermediary between them and the CLIENTS.
TENTH. CONDITIONS OF SERVICE PROVIDERS AND/OR SOFTWARE PROVIDERS. THE CLIENT undertakes to respect the regulations, rules and/or conditions established by each of the service providers and/or software contracted through TLINE, so that when installing and/or using them THE CLIENT agrees to accept them. and consequently declines any responsibility that could derive from its non-compliance to TLINE.
ELEVENTH. ADDITIONAL AGREEMENTS. TLINE is relieved of any responsibility derived from additional agreements that have been entered into between THE CLIENT and the providers and/or direct providers of the services.
TWELFTH. When TLINE is the one who cancels the provision of a service for reasons beyond the control of THE CLIENT and that are attributable to TLINE, it reserves the right to withhold 5% (five percent) of the total amount paid by THE CLIENT for concept of administrative expense, TLINE being obliged to reimburse THE CLIENT for the excess amount. If the responsibility or cause of the cancellation falls on the direct providers of the services and/or software, TLINE must help THE CLIENT to obtain services that solve their emergency and to help the CLIENT himself to claim refunds and compensation from the direct provider. that correspond in accordance with the law, mediating only in the processing of such reimbursements and indemnities.
THIRTEENTH. CESSION OF RIGHTS. The benefits and obligations derived from this contract may not be assigned, sold and/or transferred in whole or in part by THE CLIENT to any third party; Any violation of this will give rise to the early termination of the service and/or licensing of the contracted software and without prejudice to any type of civil, criminal, administrative or any other type of liability to which THE CLIENT may become a creditor.
FOURTEENTH. ELECTRONIC COMMUNICATIONS. Every time THE CLIENT uses the Tline Point platform and/or a service and/or software offered through it, they will be communicating electronically with TLINE; therefore, THE CLIENT agrees to receive communications from TLINE through a variety of ways, including, but not limited to, the following: email, text messages, automatic notifications from our app’s or through notices and messages posted on the Tline Point platform or through other TLINE services.
Therefore, THE CLIENT accepts that all contracts, notices, messages, and other notifications and communications sent by TLINE by electronic means satisfy any legal requirement in writing and have full legal effects and validity.
FIFTEENTH. (VALIDITY OF THE SERVICE). The validity of the service will be for the time requested and paid for, expressed in calendar days, a period that will begin when TLINE confirms receipt of payment for the contracted software and/or service.
SIXTEENTH. SERVICE RENEWAL. THE CLIENT accepts that once the contracted period has ended, the provision of the service and/or use of the contracted software will be terminated; for which you agree and expressly accept that to continue enjoying them, you must make the corresponding payment in advance. THE CLIENT accepts that the terms and conditions of said renewal will be the same as those originally accepted when contracting the software and/or service, unless there is any change by TLINE and/or the direct provider thereof.
SEVENTEENTH. EARLY TERMINATION OF SERVICE. Failure to comply with any of the terms and conditions established herein by THE CLIENT, will be cause for early termination of the service, without liability or any penalty for TLINE; Therefore, it will be terminated without the need for a prior judicial declaration, regardless of legal, administrative, criminal actions or of any other nature and nature that result from the improper use made by THE CLIENT and / or authorized third parties. to use the Tline Point platform.
EIGHTEENTH. RESCISSION. Failure to comply with the obligations set forth in this contract by any of the parties will be cause for termination.
NINETEENTH. CANCELLATIONS. The parties agree that cancellations must be in writing and TLINE will reply within 72 business hours and in the absence of a response it will be understood that the cancellation was accepted without prejudice to the pending charges that must be applied for the days of use of the solution. technology in question or, by conventional penalties that proceed.
TWENTIETH. SOFTWARE LICENSING. THE CLIENT, upon payment of the applicable price, may obtain from TLINE or its direct suppliers, a non-exclusive, non-transferable and non-sublicensable limited license to access and use different software for personal and/or commercial purposes. This license does not include any rights of resale or commercial use for profit. TLINE and its licensors, suppliers, publishers, rights holders or other software providers reserve any rights that are not expressly included in this agreement, therefore the reproduction, duplication, copying, sale, resale or exploitation of any type of software or technological tools provided to THE CLIENT without prior written consent.
THE CLIENT undertakes not to carry out acts of reverse engineering, so it will not encourage, assist or authorize any third party to copy, modify, or apply reverse engineering, decompile or disassemble, or otherwise manipulate, the software supplied to from the Tline Point platform, in whole or in part, or create any derivative works from or from such software.
TWENTY-FIRST. COPYRIGHT. All content hosted on or made available through the Tline Point platform such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations are the property of TLINE or its suppliers and are protected by the Mexican and international intellectual property laws.
TWENTY SECOND. BRANDS. Additionally, graphics, logos, page headers, button icons, scripts, and service names included in or available through the Tline Point platform are trademarks or trade dress of TLINE; THE CLIENT may not use the registered trademarks or the commercial image of TLINE in any way. The rest of the registered trademarks that are not owned by TLINE and that appear included or are available through the Tline Point platform belong to their respective owners and have in no way given their authorization for them to be used by THE CLIENT without prior written authorization. .
TWENTY THIRD. PERSONAL DATA AND PRIVACY NOTICE. T-LINE MEXICO, S.A. DE C.V., with address at Avenida Paseo de la Reforma number 404-1102, Col. Juárez, Cuauhtémoc, Mexico City, informs you that it acts as the person responsible for your personal data. The personal data collected is used to: (i) carry out subscriptions to the online services offered through the Tline point electronic platform and/or businesses and services that you request, (ii) identification and verification purposes , (iii) contact, (iv) sending documentation by these means, (v) informing you about the status of your online subscriptions and other applied technology services, (vi) telephone or online assistance through our technical support center , and (vii) identify your purchase history. If you require more information regarding the processing of your personal data, or need to exercise your rights of Access, Rectification, Cancellation or Opposition, you can consult the full text of the Privacy Notice.
TWENTY-FOURTH. APPLICABLE LAW AND JURISDICTION. In everything related to the interpretation and/or fulfillment of this contract, the parties submit to the applicable laws and jurisdiction of the competent Courts in Mexico City, expressly waiving any other jurisdiction that may correspond to them, due to their domiciles. present or future or for any other reason.
Read and accepted that the content of this contract was by the parties and aware of its legal scope.
Subscriptions
At Tline Point, we have a highly trained technical support and customer service team committed to meeting all your needs and ensuring your complete satisfaction. Our team is made up of professionals with extensive experience in various technological areas.
We are available to assist you with any queries, technical issues or help needs with our products or services. If you require guidance on installation, configuration or troubleshooting, our team will be happy to provide you with the necessary assistance.
To contact our technical support or customer service team, you can use the communication channels we have provided. We are available to assist you during our established business hours.
Manuals
To make it easier for you to activate your subscription, we have prepared a detailed manual that will guide you step by step. This activation manual is available in digital format and will provide you with all the necessary instructions to start enjoying our services.
You have two ways to access the manual:
1. When you receive your solution credentials, you will also receive the product installation and activation manual.
2. Alternatively, you can go to "my account", select "my subscriptions", access the subscription you wish to activate and go to "documents and legal terms". There you will find a downloadable file with the installation and activation manual. In addition, on each product page you can consult the related FAQs.
We want you to get the most out of our product/service. To improve your experience, we have created a detailed manual that will help you become familiar with all the functionalities and features available.
The manual is available in digital format and you can access it in two ways:
1. When you receive the credentials for your solution, the user manual for the service will be attached.
2. Alternatively, you can go to "my account", select "my subscriptions", access the subscription you need to activate and go to "documents and legal terms". There you will find a downloadable file with the user manual. In addition, on each product page, you can consult the related FAQs.
Claims and requests
At Tline Point we value your feedback and are committed to providing you with the best service. If you have any complaints or requests you wish to make, we are available to assist you and resolve any issues. We invite you to complete the following form to submit your complaint or request.
We will contact you as soon as possible to address your concern.
1. Full name:
2. Email:
3. Type of request: complaint, request:
4. Description:
Frequently Asked Questions
When searching for the solution that best suits your needs, you will be able to filter products by category. You will also have the option to view new arrivals and featured products.
When searching for the solution that best suits your needs, you will be able to filter products by category. You will also have the option to view new arrivals and featured products.
To make a purchase, select the product you want, accept the legal terms and conditions, and add it to the cart. Then, go to the cart, review your order, and click "proceed to checkout." Once in that section, choose or enter your payment method, press "pay now," and you will receive an email confirming your purchase.
At Tline Point we only accept credit card payments. This decision has been made to improve the security and convenience of transactions, both for our customers and for our team. By using only credit cards, we ensure a smooth and efficient payment process, minimizing the associated risks.
At Tline Point, we are committed to offering quality service and ensuring customer satisfaction. However, it is important to note that we do not provide refunds or cash refunds. If any inconvenience arises with your purchase and you wish to cancel it, we will be happy to refund the excess, which can be applied as a discount on your next billing.
This policy is based on various factors, such as the nature of our products/services, the billing process, and the financial management of our company, with the aim of maintaining a solid and sustainable structure that allows us to continue offering our products/services.
If you are interested in learning about our products, you can contact one of our executives by calling +1 3052820446. You can also send us a message via WhatsApp by clicking on the orange "Need help?" icon. located at the bottom right of your screen.
We have several contact channels. You can call an executive at +1 3052820446 or send us a WhatsApp message by clicking on the orange "Need help?" icon that you will find in the lower right corner of your screen.
At Tline Point, we are committed to offering a high quality service and ensuring the satisfaction of our customers. However, it is important to clarify that we do not make refunds or returns. If any problem arises with your purchase and you decide to cancel it, we will gladly apply a refund of excess, which will be deducted from your next billing.
This policy responds to several factors, such as the nature of our products/services, the billing process and the financial management of our company, with the aim of maintaining a solid and sustainable structure to continue providing our solutions.
Occasionally, we will send you discount coupons to use when purchasing products on our site. These coupons will have an expiration date and are subject to certain conditions.
You must log in to "my account", go to the subscriptions section and review your purchases.
At Tline Point, we provide invoices as proof of payment for all transactions made. We recognize the importance of having official documentation to support your payments and facilitate compliance with your accounting obligations.
Our billing process is fast and efficient. After completing your purchase or payment, we will issue the corresponding electronic invoice, which will include all necessary details, such as invoice number, date, description of the products/services purchased and the total amount.
Regardless, you will receive our support and assistance in choosing the best digital solution for your business. You can contact an executive at +1 3052820446, who will help you find the most suitable product for your needs.
Currently, you can try the product "your online store" for free. We will soon offer more solutions so you can test before making your purchase.
At the end of your free trial, you can choose to subscribe to the solution or not. An automatic renewal will not apply, so if you consider the product beneficial to your business and you are interested, you should follow the usual purchase process.
We have a variety of products tailored to the needs of our customers, with the aim of simplifying their work. Among the categories we offer are solutions for logistics, distribution and monitoring, marketing, security and storage, collaboration and work tools, and sales.
You will always receive your products in the email associated with your account. Once they are ready to be delivered, we will send you an email with the access credentials and instructions to use and activate the services.
At Tline Point, we have a highly trained technical support and customer service team committed to your total satisfaction. Our professionals have extensive experience in various technological areas and are available to assist you with any questions, technical problems or help you need with our products or services.
If you require guidance on installation, configuration or troubleshooting, our team will be happy to offer you the necessary assistance. You can contact us through the communication channels we have provided, and we will be available to assist you during our established business hours.
Our digital solutions cannot be transferred between people, as they are designed and licensed for the exclusive use of the client who acquires them. This restriction is implemented to protect our intellectual property rights and ensure that our solutions are used in accordance with the established terms and conditions.
When you purchase our solutions, you will receive a personal and non-transferable license for use. We understand that you may need to share our solutions with others, but we must maintain this policy to ensure the security, compliance, and proper use of our digital products.
To register on the site, you must go to the registration section and fill out the corresponding form. Once you have completed the form, you will receive an email with a link to set your password. After completing these steps, you will be registered on Innova Market and will have access to all our products and services necessary for your business.
At Tline Point, we provide a solid guarantee on all our products to guarantee your satisfaction and peace of mind. Our warranty covers any technical or operational defects that may arise in our digital products. If you face any problem or inconvenience with any of our products, we promise to resolve it quickly and efficiently. You can contact our customer service or technical support team to receive the necessary instructions on how to proceed.
At Tline Point, we deeply value the privacy and protection of your personal information. We want you to feel safe and confident when sharing your data with us. Therefore, we want to inform you about our privacy policy and the measures we take to protect your information. Our policy is based on the principles of confidentiality, integrity and transparency.
Below are some of the measures we implement to protect your personal information:
1. **Collection and limited use:** We only collect the personal information necessary to offer you our products and services and improve your customer experience. We use your information only for the specific purposes for which it was provided.
2. **Data security:** We apply technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. This includes the use of encryption, firewalls and secure data transmission protocols.
3. Restricted Access: We limit access to your personal information to only those employees or third parties who need to access it to perform their duties and responsibilities. All of our employees and contractors are bound by confidentiality agreements.
4. **We do not share your information:** We do not sell, rent or share your personal information with unauthorized third parties except as necessary to provide you with the requested products and services or to comply with applicable laws and regulations.
5. **Legal Compliance:** We comply with all relevant laws and regulations regarding the protection of personal data. We keep abreast of updates and changes in privacy regulations to ensure that your information is protected to the highest standards.
We value your trust and are committed to keeping your personal information safe and confidential.
We want to inform you that our digital products are designed to be compatible with a wide variety of systems and software. No specific system or software is required to use our digital products. You can rest assured that you won't need to invest in any additional systems or software to use them.
Our goal is to make your experience as simple and convenient as possible, removing unnecessary technical barriers and always looking to empower your business. We strive to ensure that our products are accessible and usable for as many users as possible. We have developed our products with advanced technology and widely accepted standards to ensure their compatibility with various operating systems and software.
You will always receive your products in the email associated with your account. Once your products are ready for delivery, we will send you an email with the access credentials and instructions to use and activate the services.
A few words about who we are and what drives us to act
Tline Pointl is a groundbreaking, innovative online platform for competencies evaluations. But enough of the bragging, let the numbers speak for themselves.